About the Position

• Work closely with Program Director/Senior Director to ensure all staff are accurately entering data and all charts are complete with required supporting documentation.
• Assist the Program Director/Senior Director to ensure staff’s compliance with agency time and attendance policy. Enter staff edits into timekeeping system and approve timecards if the Program Director is not available.
• Deliver case management/Life Coach services, including assessment, development of service plans, coordination of benefits, individual counseling, and daily living skills training to a small caseload of residents. 
• Review and audit case records that are entered into the electronic case management system to ensure adherence to documentation and data standards, along with eligibility requirements.
• Conduct monthly support groups to ensure social, emotional and health development. 
• Train new hires on the utilization of the electronic case management system use AWARDS and TMS (MAVEN)
• Perform data integrity checks for and work with Program Director to create plan to address any deficiencies or errors.
• Supervise the case managers/ Life Coaches & Young Adult Peer mentor to ensure they meet data quality requirements and outcome goals for intakes, caseloads, and discharges.
• Identify resources in the community for clients, such as preventive services, benefits assistance, mental and physical healthcare, financial counseling, pantries and hospitals in order to meet individualized service goals.
• Develop relationships with DHS shelter staff and HRA to ensure continuity of services.
• Complete and maintain all required internal and external reports.
• Monitor program performance to ensure alignment with DHS/DOHMH/contract requirements.
• Oversee documentation standards (e.g., case notes, service plans, HRA/DHS systems) to ensure accuracy and timeliness.
• Assist with incident reporting, and corrective action plans.
• Track outcomes related to housing stability, engagement, and service utilization
• Assist in the recruitment, selection, training, and orientation of new employees.
• Participate in programming/supervision, case conferences, staff meetings, management team meetings, and training.
• On-Call availability (in person and remotely) to participate in managing tenant emergencies and Social Service emergency consultation. Provide crisis intervention as needed. 
• Carry out other duties as assigned by Program Director/Senior Director.

• A Bachelor’s degree in Social Work, Psychology or related field preferred, Masters preferred. 
• Candidate must have at least three years’ experience working with adults or victims of trauma for populations such as people with substance abuse disorders, those with psychiatric illness or those who have experienced homelessness. 
• Experience with de-escalation required. 
• Ability to manage multiple projects and delegate task as needed.
• Supervisory and/or management experience preferred.
• Strong leadership skills required.
• Candidate must possess superior written and verbal skills.
• Candidate must be well-organized and possess multi-tasking skills
• Knowledge of HRA, Social Security, and other public benefits and entitlements.
• Bilingual Spanish/English a plus.