About Jericho Project

About the Position

• Provide overall quality assurance management for the JAMS at Melrose Supportive Housing Program and oversee all staff regarding data quality.
• Review and audit case records that are entered into the electronic case management system to ensure adherence to documentation and data standards, along with eligibility requirements.
• Responsible for setting, spending, and monitoring site operating budget to ensure that it is maintained within contractual guidelines.
• Ensure all staff are accurately entering data and all charts are complete with required supporting documentation.
• Oversee the recruitment, selection, training, and orientation of new employees.
• Conduct intake interviews and pre-screening for new program applicants.
• Liaison with HRA ensuring new applications meet eligibility requirements.
• Participate in programming/supervision, case conferences, staff meetings, management team meetings, and trainings.
• Assist with rent collection and ensure all staff members support housing stability through a proactive approach to working with tenants around budgeting and money management.
• Provide written reports, as required, to Senior Management.
• Monitor families’ progress and regress as associated with goals identified in the service plan.
• Conduct regular community resource development to enhance and expand program linkages.
• Provide crisis intervention as needed.
• Assess serious incidents, review appropriateness of incident management, and make corrections as needed.
• Develop linkages with community organizations to support the work of the program.
• Utilize an electronic case management system to maintain accurate and up-to-date client files.
• Comply with charting requirements and data collection as mandated by funding sources.
• Utilize trauma informed interventions and culturally responsive engagement techniques to provide holistic program services.
• On-Call availability to participate in managing tenant emergencies.
• Attend trainings as requested by program leadership.
• Participate in Program Directors meetings to develop and evaluate program services.
• Complete timesheets in a timely manner.
• Assist with the Jericho Project events and perform other duties including networking with various social service organizations to enhance the delivery of programmatic services for current residents and graduates.
• Carry out assignments as provided by the Managing Program Director.

• A Master’s degree in a childhood related field, such as psychology, child development, social work or human services related field.
• At least two years of experience working with individuals with a severe mental health diagnosis.   
• At least two years of experience working with children with development needs.
• An understanding of working with the homeless population.
• Supervisory and/or management experience preferred.
• Ability to manage multiple projects and delegate tasks as needed.
• Familiarity with Harm Reduction Model, Housing First Approach and Motivational Interviewing preferred.
• Candidate must be a self-starter with the skills and energy to work within the community.
• Candidate must possess superior written and verbal skills.
• Must be computer literate.
• Bilingual Spanish/English, preferred.